Warranty at Dutchsuitcase

Our promise

At Dutchsuitcase, we highly value quality, functionality, and reliability. We carefully select our products to ensure they are suitable for normal and intended use during travel and in daily life.

Should something unexpectedly go wrong, we will ensure a careful assessment and a suitable solution.

What does our warranty entail?

Our warranty applies to material and manufacturing defects that occur with normal and intended use of Dutchsuitcase products, including suitcases, backpacks, travel bags, weekend bags, and crossbody bags.

If you submit a warranty claim and we determine that there is a defect covered by the warranty, we will, at our discretion, either:

• repair it, or
• replace it, or
• offer another appropriate solution.

The choice of solution lies with Dutchsuitcase.

Submitting a warranty claim

Would you like to submit a warranty claim? Please contact our customer service at info@dutchsuitcase.nl

For a careful assessment, we may ask you for:

• a proof of purchase or another form of purchase verification;
• a clear description of what happened, including how and when the problem occurred;
• photos and/or videos of the defect.

Warranty claims are assessed remotely by Dutchsuitcase based on the information provided.

Legal rights

This warranty does not affect your legal rights as a consumer under Dutch and European consumer law. These legal rights always apply, regardless of this warranty.

More information

The full terms and conditions, exclusions, and liability provisions that may apply are included in our General Terms and Conditions.

Customer Service

Do you have questions or need support? Our customer service will be happy to assist you.

Email: info@dutchsuitcase.nl
Opening hours: Monday to Friday from 09:00 to 17:00