Shipping & Returns

Where do we deliver?

We deliver throughout the Netherlands and Belgium.

Shipping costs

• Orders under €30 – €6 shipping costs.
• Orders from €30 – Free shipping.

Delivery times

• Netherlands & Belgium – Ordered today, delivered tomorrow (for orders placed on weekdays before 11:00 PM).
• Limited Release products – Delivery time varies between 3 and 8 working days.

Limited Release products are specially reserved for you and shipped from trusted partners. This may result in a slightly longer delivery time than you are used to.

How do I identify a Limited Release product?

On the product pages of these items, you will find a clear label with "Limited Release", so you know exactly which products have a longer delivery time.

Track & Trace

• Immediately available products – If you order on a weekday, you will receive a track & trace code on the same day to track your order.
• Limited Release products – Within 48 hours of ordering, you will receive a tracking link to follow the status of your order.

Returns

Not satisfied with your purchase? You have a 14-day cooling-off period after receiving your order. After cancellation, you have another 14 days to return the product.

Return conditions

• Products must be unused and returned in their original packaging.
• Limited Release products can be returned according to the regular return process. In some cases, a separate return address will be provided.
• Personalized or hygienic products with a broken seal cannot be returned.

👉 View our full returns policy for more information.

Return process

Do you want to return a product?

📦 Easily register your return via our returns portal:

1. Log in with your email address and order number.
2. Select the products you wish to return.
3. Within 3 working days, you will receive a confirmation from us whether your return request has been approved.
4. Upon approval, you will receive return instructions. In some cases, you will receive a return label from us, for which we charge €6 per return label. For multiple packages, additional labels may be needed; costs are calculated per label. These costs are either paid in advance in the return portal or offset against the amount you receive back.
   
5. If you do not receive a return label, you are responsible for arranging the return shipment to the provided address.

Once your return has been processed by us, you will receive a confirmation by email.

Questions? We're Happy to Help!

Do you have questions about your order, shipping, or returns?
📧 Email: info@dutchsuitcase.nl