Shipping & Returns

Where do we deliver?

We deliver throughout the Netherlands and Belgium .

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Postage costs

• Orders under €30 – €6 shipping costs.
• Orders over €30 – Free shipping .

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Delivery times

• Netherlands & Belgium – Order today, receive tomorrow (when ordering on workdays before 11:59 PM).
• Limited Release products – Delivery time varies between 3 and 8 business days.

Limited Release products are reserved especially for you and shipped from trusted partners. Therefore, delivery times may be slightly longer than usual.

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How do I recognize a Limited Release product?

On the product pages of these items you will find a clear label with "Limited Release" , so you know exactly which products have a longer delivery time.

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Track & Trace

• Products available for immediate delivery – If you order on a working day, you will receive a track & trace code the same day, allowing you to track your order.
• Limited Release products – You will receive a tracking link within 48 hours of ordering to track the status of your order.

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Returns

Not satisfied with your purchase? You have a 14-day return period after receiving your order. After canceling your order, you have another 14 days to return the product.

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Return Policy

• Products must be unused and returned in their original packaging.
• Limited Release products can be returned using the regular returns process. In some cases, a separate return address will be provided.
• Personalised or hygiene products whose seal has been broken cannot be returned.

👉 View our full returns policy for more information.

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Return process

Do you want to return a product?

📦 Easily register your return via our returns portal :

1. Log in with your email address and order number.
2. Select the products you wish to return.
3. You will receive confirmation from us within 3 working days whether your return request has been approved.
4. If approved, you will receive return instructions. In some cases, we will send you a return label, for which we Charge €6 per return label. Additional labels may be required for multiple packages; the cost is calculated per label. These costs are either paid in advance in the returns portal or deducted from the refund amount.
   
5. If you don't receive a return label, you can arrange the return shipment to the specified address yourself.

Once your return has been processed by us, you will receive a confirmation by email.

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Questions? We're happy to help!

Do you have questions about your order, shipping or returns?
📧 Email : info@dutchsuitcase.nl